Coronavirus Protocol Update

GOOD NEWS – We are open to provide care and services for your pet. However, in the wake of the coronavirus, we will operate differently to maintain the health of our staff and clients and keep everyone protected. We appreciate your understanding and patience as we all try to navigate these changes. Please take a moment to review the new protocols beginning Wednesday 3/18/20.

1. We are currently providing concierge service. The only people in the hospital will be clinic staff. When you arrive for your appointment or drop off, please call us at 847-835-1302 and a member of our team will assist you. When we are ready to examine your pet, a doctor will call you. Please make sure that your pet is leashed and secure or in a secure carrier. A staff member will come out to retrieve your pet. Once the doctor has finished his or her exam on your pet, either the doctor or technician will call to pass on their findings and recommendations. At the conclusion of the visit, one of our receptionists will call to go over your invoice and collect payment over the phone, and a staff member will meet you at your car and return your pet back to you.
2. If you need a refill of medication or food please call ahead of time and we will let you know when it is ready. The same protocols will apply for taking payment over the phone or someone will come out and get it and bring you the medication.
3. If you are ill please have a family member or friend bring your pet to the appointment. We know the best way to prevent the spread of coronavirus is to prevent exposure.
4. We are continuing to clean and sanitize our hospital in order to keep everyone safe and will continue to provide the highest quality of care to your pets while creating social distance and keeping everyone safe. Again we ask for your patience and understanding as we implement these changes.
5. Lastly the Center for Disease Control has said they do not believe the virus can be spread from people to pets and vice versa, however, if someone is sick with the virus it is recommended they have limited contact with their pets. For more information please visit the CDC website.