Coronavirus Protocol Update

We are open to provide care and services for your pet. However, due to the recent uptick in COVID cases, in order to maintain the health of our staff and clients and keep everyone protected we will be returning to concierge (curbside) service until further notice. We appreciate your understanding and patience during this time. Please take a moment to review the current procedures for your visit below.

1. The only people allowed in the hospital will be clinic staff. When you arrive for your appointment or drop off, please call us at 847-835-1302 and a member of our team will assist you. When we are ready to examine your pet, a doctor will call you. Please make sure that your pet is leashed and secure or in a secure carrier. A staff member will come out to retrieve your pet. Once the doctor has finished his or her exam on your pet, either the doctor or technician will call to pass on their findings and recommendations. At the conclusion of the visit, one of our receptionists will call to go over your invoice and collect payment over the phone, and a staff member will meet you at your car and return your pet back to you.
2. If you need a refill of medication or food please call ahead of time and we will let you know when it is ready. The same protocols will apply for taking payment over the phone or someone will come out and get it and bring you the medication.
3. If you are ill please have a family member or friend bring your pet to the appointment.