(847) 835-1302
We're currently closed
 (847) 835-1302
We're currently closed

Client Survey

Question


On a scale of 1 to 5, how pleased were you with the following:
(1 being Not at all pleased and 5 being Extremely pleased)

Name:

Email:

  • The greeting you received when you called (i.e. were you greeted warmly and professionally?)
  • The amount of time you were put "on hold," if applicable?
  • If you left a message for a doctor or staff member, the amount of time it took for you to receive a return call?

Comments:

  • The general appearance of the hospital exterior (i.e. the building, parking lot, grounds)?
  • The general appearance and cleanliness of the hospital interior (i.e. the reception area, the exam room, general aroma)?
  • The general appearance of our doctors and staff members (i.e. did they have a professional appearance)?

Comments:

  • The greeting you and your pet received upon entering the hospital?
  • The greeting you and your pet received upon entering the hospital?
  • The wait time you experienced in the exam room?
  • The accuracy of your bill?

Comments:

  • The way in which our doctors and staff interacted with your pet?
  • The way in which your pet was restrained for his/her physical exam?

Comments:

  • The thoroughness of the patient history taken for your pet?
  • The thoroughness of our doctor's examination of your pet?
  • The thoroughness and clarity of our doctor's explanation of your pet's physical condition to you?
  • The thoroughness and clarity of our doctor's health plan for your pet's visit (i.e. medical recommendations for diagnostic tests and further treatments)?
  • The thoroughness and clarity of our doctor's and staff's instructions for your pet's home care (i.e. cleaning ears, brushing teeth, administering medications)?

Comments:

  • The overall experience of visiting our hospital?
  • The quality of care you and your pet received?
  • The service and care you and your pet received at our hospital in relation to the amount of your bill?

Comments: